Independent Safety Evaluation

The LOLER Experts

Independent Safety Evaluation (ISE) delivers statutory lift examinations to the residential and commercial property management sectors to comply with the Lifting Operations and Lifting Equipment Regulations (LOLER) 1998.

As leading lift examination surveyors, we are dedicated to ensuring that lifts within residential and commercial settings are legally compliant with the LOLER regulations.

Working specifically within the residential property management sector, ISE is generally instructed by property management companies and lift owners to assess and deliver statutory LOLER reports for both passenger lifts and good lifts.

Clients throughout London and the South of England, trust our LOLER expertise and, as part of the Engineer Surveyor Inspection Network (ESiNet), a national network of LOLER surveyors, we can also provide our LOLER examination service nationwide.

LOLER Requirements

The Lifting Operations and Lifting Equipment Regulations (LOLER) 1998 apply to all businesses in the UK that have passenger lifts. Residential management companies (RMCs) / Duty Holders are responsible for ensuring that periodic [every six months] thorough examinations of their lifts are carried out. LOLER stipulates that these periodic examinations are conducted by an ‘independent competent person’. ISE supplies accredited engineer surveyors that meet the independent competent person requirements.

TPI Partner


We are approved partners of The Property Institute (TPI). This allows us to bring our experience into the TPI so that, together, we can continue to raise safety standards across the industry. Managing agents can be assured that we have been assessed and meet the membership criteria to supply LOLER examination services to firms that manage private residential leasehold blocks of flats throughout the UK.


As an independent specialist in residential property management, we stake our 30-year reputation on delivering exemplary management services throughout the South of England.

As part of this service, we manage the maintenance and structure of buildings, communal areas, grounds and facilities such as lifts and entrance gates.  For the last 12 years, to include two and half years at Woodley & Associates, I have relied on the expertise of ISE and Chris Dello to ensure all the lifts within our large property portfolios are safe and legally compliant at all times.  The service and engineering expertise of Chris and the team at ISE in the specialist lift sector is faultless. They are easily contactable, reliable and utterly professional at all times.

I have no hesitation in recommending their services.

Tom Woodley MIRPM Assoc. RICS - Director, Woodley & Associates

The team at Independent Safety Evaluation Ltd (ISE) have now been supporting our clients for a number of years. Chris Dello, Principal of the Company, could not be more professional, helpful, approachable, or affable.

During ISE’s tenure as our advisors, my clients have received exemplary levels of service, communication, and attentions. Directly as a result of ISE’s involvement several of my clients have made very significant cost savings as a result of ISE’s professional handling of our lift companies and the lift companies advised works. ISE have also been instrumental in achieving the best outcomes in some significant upgrades and overhauls of lift equipment.

ISE’s reports are head and shoulders above any previous reports I have received in the many years that I have been involved in property management. ISE work with our clients to ensure the lift contractors fulfil their contractual obligations and that lifts are safe, reliable and working as they should. ISE have gone above and beyond the call of duty to help our clients with a number of recent situations and problems. As a direct result of ISE’s involvement, the issues have been resolved more expediently and cost efficiently then would otherwise have been the case. When I talk with my team about works and contractors, I always ask them: “would you use them at home or recommend them to a family member?”, my answer with ISE would be a resounding “Yes, without any hesitation whatsoever”

Jonathan Sunderland BSc (Hons) - Associate Director, Fell Reynolds

Town & City Management has used the services of ISE, and in particular Chris Dello, for the past five years. The property management team has been blown away by their in-depth knowledge of lifts of all shapes and sizes as well as their consistent professional approach to dealing with any issues on safety reports.

We have always been impressed that they communicate with the lift servicing companies directly, taking that strain and awkwardness away from the property managers. We have also consulted ISE in regards to lift refurbishments and complex situations, where their advice and professionalism has been invaluable.

Laura McGill - Associate Director & Head of Property Management

At Qdime, our large portfolio of prestigious residential developments and hundreds of blocks of flats, throughout London, the South of England, and Wales, requires a highly professional and trustworthy passenger lift LOLER examination specialist. We use ISE – every time.

Chris and his team at ISE are our ‘go to’ LOLER specialist for our entire portfolio of residential property lifts – completing in excess of 800 examinations for us p.a. They are exceptional at what they do, providing a professional, value for money examination service that we continue to rely on year after year.

Through our Qdime Lift Maintenance contracts, ISE’s LOLER service also provides us with the added benefit of additional specialist lift expertise and advice when we need it. This has been immensely useful over the years.  ISE is ‘top of their game’ when it comes to responsive, meticulous and expert LOLER examinations in residential property developments. Highly recommend

Nigel Burnand - Managing Director, Qdime


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